The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards. The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement. This position offers an excellent opportunity in the dynamic field of fraud investigations and regulatory enforcement, requiring strong leadership skills in financial crime operations.
Delivery & Execution Management
- Lead and manage day-to-day delivery of assigned KYC or TM workloads
- Allocate cases, manage priorities, and balance team capacity against delivery targets
- Monitor productivity, quality outcomes, and adherence to turnaround times
- Identify delivery risks, bottlenecks, or capacity gaps and escalate proactively
People Leadership
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
- Conduct regular check-ins, huddles, and performance discussions
- Support onboarding and ramp-up of new team members
- Foster accountability, engagement, and a high-performance team culture
Quality & Risk Oversight
- Reinforce compliance with policies, procedures, and regulatory expectations
- Support quality remediation efforts and reinforce learnings from QC feedback
- Ensure accurate documentation, system usage, and audit readiness
Stakeholder & Operations Support
- Act as first-line escalation point for delivery issues and operational risks
- Provide status updates, metrics, and insights to Operations Managers
- Support implementation of process updates, changes in scope, or client requirements
Eligibility / Qualification Required:
Required Qualifications & Experience
- Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
- Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
- At least 2 years of experience leading or supervising teams in a delivery or operations environment
- Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
- Experience working in high-volume, regulated, or managed services environments
- Strong analytical and problem-solving skills with the ability to make sound judgment calls
- Strong written and verbal communication skills
Certifications & Training (Advantage)
- CAMS, ICA, or other AML-related certifications
- People management, leadership, or supervisory training
- Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
- PMP or equivalent (advantage, not required)
Required Skills
- Accepting Feedback
- Active Listening
- Analytical Thinking
- Anti-Bribery
- Anti-Money Laundering Compliance
- Business Ethics
- Coaching and Feedback
- Code of Ethics
- Communication
- Compliance and Governance
- Compliance and Standards
- Compliance Auditing
- Compliance Frameworks
- Compliance Program Implementation
- Compliance Reporting
- Compliance Review
- Compliance Risk Assessment
- Compliance Training
- Controls Compliance
- Creativity
- Cybersecurity Risk Management
- Data Analysis and Interpretation
- Data Protection Management (DPM)
- Disability Support
- {+ 35 more}
Government Clearance Required: Yes
How to Apply:
Apply online through the PWC portal.
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