At PwC, our people in legal services offer comprehensive legal solutions and advice to internal stakeholders and clients, maintaining compliance with regulations and minimising legal risks. These individuals provide strategic guidance and support across various industries. Those in NewLaw at PwC will focus on innovative approaches, methodologies, and tools to deliver legal services in a more efficient and effective manner. Your work will involve utilising technology, process improvement, and data analysis to streamline legal processes, enhance client service, and drive value. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Summary: Responsible for driving progress on legal operations and technology roadmap initiatives focused on increasing efficiency and effectiveness of in-house legal functions. The role is intended to be a general legal technologist role and will require familiarity with a variety of technologies, and managing technology implementation projects across all areas supported by legal operations. The candidate must be a self-motivated individual with a passion for LegalTech, innovation and the transformative impact that technology solutions can have on legal operations.
Eligibility / Qualification Required:
Key Responsibilities (Non-Negotiable):
- Co-developing a go-to-market strategy for Contract Lifecycle Management (CLM), workflow management and GenAi solutions.
- Lead discovery conversations with clients to unearth challenges and an understanding of their digital roadmaps.
- Coordination and management of third party or other internal technology development experts.
- Working with colleagues in the Legal Transformation team in preparing and delivering internal and client-facing innovation sessions/collaboration workshops.
- Research and provide insights on legal technology tools and trends, together with advising on opportunities to leverage developments for the benefit of the firm and our clients.
- Developing client solutions across PwC Lines of Service and assisting with tailoring products/solutions to clients’ needs.
- Consulting with and advising clients in the development of legal technology road maps and the development of business cases for the deployment of legal technology solutions.
- Preparing and delivering presentations, demonstrations and training on existing products and market intelligence on technology tools to our clients.
- Work with the team to draft and design capability statements and marketing materials for client solutions.
Skills and Competencies:
Core Skills Required:
- 5+ years technical experience in any or a combination of the following roles: system administration/configuration, project management, operations (general or legal), technology operations, solutions management, technology program management in the legal ecosystem.
- Strong understanding of legal operations technology tools and emerging legal technology trends.
- Excellent organisational, analytical, problem-solving, oral and written communication skills.
- Proven track record of breaking down complex processes and identifying key pain points and driving solutions to deliver business improvements.
- Proven track record of effectively delivering legal technology initiatives in a corporate legal department, procurement team or law firm.
- Excellent verbal/written communication and presentation skills.
- Execution-oriented and able to complete and lead tasks independently.
- Comfortable working with all levels of an organisation, including senior executives.
Additional Competencies (Desired Skills and Competencies):
- Legal degree and in-house/law firm professional experience advantageous
General Conditions:
- Travel Requirements: Up to 20%
- Available for Work Visa Sponsorship: No
How to Apply:
Application instructions were not provided in the job description. Please refer to PwC's official careers portal for details on how to apply for the Senior Manager, Legal Operations and Technology position.View Official Posting & Apply