Eligibility / Qualification Required:
Essential Functions and Responsibilities:
- Frequently traveling to the customer site is required
- Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
- Supporting commercial team and customers in their technical applications and providing product training
- Working with a diverse distributor network to train and support their teams in a timely manner
- Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
- Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
- Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
- Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
- Delivering customer training and workshops, both in-person and remote
- Utilizing service CRM software to accurately identify and document customer opportunities
- Collaborating with internal partners to resolve customer issues and improve processes
Education and Experience:
- Bachelors degree with 4+ years or Masters degree with 2+ years in NGS library construction (a combination of experience and education may be considered)
- Hands-on experience with cell culture and tissue handling required
- Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
- Must be highly motivated and have strong problem-solving ability
- Experience with cell biology, microscopy, and multiomics is preferred
- Excellent communication and strong relationship building skills
- Highly collaborative and adaptable; able to work well within multidisciplinary teams
- Skilled in nucleic acids and protein analytical methods
- Generate high quality and reproducible wet-lab data from established protocols
- High degree of comfort navigating technical project discussions
- Must be able to work independently and as a team player
- Demonstrated account management skills
- English speaking and second language is preferable
Physical Requirements:
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location:
- Remote–Czech Republic preferred
Travel:
- International travel up to 80%
Job Type:
_In addition to base compensation noted above, you will be eligible for stock options and sales commission._
_Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience._
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
How to Apply:
Apply through the official Startup Jobs application flow.
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