Eligibility / Qualification Required:
This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth
Client Details
A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia.
The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model.
Description
Operational Management
- Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery
- Manage patient flow, scheduling, and resource allocation to optimize utilization
- Ensure high standards of patient experience and service quality
- Support clinic setup, soft openings, and continuous operational improvements
Clinical Coordination
- Act as a liaison between management and medical teams
- Collaborate with physicians on clinical workflows and case discussions (non-practicing role)
- Support implementation of clinical protocols and quality standards
Team Leadership
- Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel
- Oversee workforce planning, performance management, and staff development
- Build a strong, collaborative, high-performing team culture
Financial & Performance Management
- Own and drive clinic performance, including P&L responsibility
- Monitor KPIs such as patient volumes, service utilization, and operational efficiency
- Identify and implement initiatives to improve revenue and control costs
Compliance & Regulatory
- Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia
- Manage licensing, audits, and regulatory requirements
- Maintain relationships with relevant authorities and insurance stakeholders
Stakeholder Management
- Build and maintain relationships with government entities and insurance providers
- Collaborate with internal leadership and head office teams
Job Offer
The role offers a competitive salary with benefits as per the law.
Requirements:
A successful Clinic Operation Manager should have:
- Bachelor's degree in a medical or healthcare-related field (Master's preferred)
- Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings
- Saudi nationals preferred
- Arabic language skills are mandatory
- Proven experience managing a large outpatient healthcare facility
- Strong understanding of healthcare regulations and accreditation in Saudi Arabia
- Experience managing large, multidisciplinary teams
- Exposure to P&L / revenue responsibility
- Excellent leadership and stakeholder management skills
- Currently based in Dammam or willing to relocate
How to Apply:
Apply through the official GulfTalent page.
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