This position for a Service Quality Observer is located in Karachi, Sindh, Pakistan, within the Service Quality Department – Customer Support Group at the Head Office.
Key Responsibilities:
Eligibility
Qualifications
- Minimum Bachelors from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Ability to monitor multiple cameras simultaneously
- Strong attention to detail
- Policy violation detection
- Customer service lapse identification
Experience
- Minimum 2 years of relevant working experience
Key Responsibilities
- Monitoring customer service via DVR at branches
- Capturing and documenting incidents with accurate timestamps and video clips
- Observing high customer waiting times and reporting delay incidents
- Ensuring customer-first protocols (greetings, active counter management, EQMS utilization)
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
August 31st, 2026
Eligibility / Qualification Required:
- Qualification: Minimum Bachelors from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage.
- Skills:
- Ability to monitor multiple cameras simultaneously
- Strong attention to detail
- Policy violation detection
- Customer service lapse identification
- Experience: Minimum 2 years of relevant working experience.
- Key Responsibilities:
- Monitoring customer service via DVR at branches
- Capturing and documenting incidents with accurate timestamps and video clips
- Observing high customer waiting times and reporting delay incidents
- Ensuring customer-first protocols (greetings, active counter management, EQMS utilization)
General Conditions:
General conditions are not specified in the provided text.
How to Apply:
Application details are not specified in the provided text.