Job Overview
Role: Front Office Assistant Manager. Category: Front Office and Guest Experience. Location: Four Seasons Guangzhou Guangzhou Guangdong China.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Look up and you'll find us, an avant-garde hotel on the top 30 floors of the Guangzhou International Finance Centre building, high above the Pearl River. Inside, youâll discover an architectural masterpiece including a sky-lit atrium, seven stylish restaurants and lounges including Michelin-starred Yu Yue Heen, and a cloud-level infinity pool. Guangzhou is a famous culture city and a splendid tourism city with a history of more than 2,200 years and a homeland of overseas Chinese as well.It enjoys the name of "Flower City" as the superb geographic and climatic conditions in the South contributed to the natural beauty here. Apart from being the starting point of the "Maritime Silk Road", Guangzhou is the key city in the Guangdong-Hong Kong-Macao Greater Bay Area.It plays an significant role in the opening and reform of China, making great contribution to the economic and cultural exchange and friendly contacts between China and the rest of the world and demonstrating everlasting prosperity. Here, you will discover more other than fun! æ们å¨å¯»æ¾åå é¨å¯ç»çï¼éè¦ä½ 对工ä½å ·æçæ ï¼çç±ä½ æä»äºçèä½ã å å ¥æä»¬ï¼ å¹¿å·åå£é åºä½äºå¹¿å·å½é éèä¸å¿ä¸»å¡æ¥¼é¡¶é¨30å±ï¼çç«äºé£å ææçç æ±æ²³çãé åºè®¾æ344é´å¥¢å客æ¿åå¥æ¿ï¼éè¿æ¿é´çå ¨æ¯è½å°çªå¹ï¼å¯çºµè§åå¸å¤©é 线çææé£å ï¼ä»¿è¥ç½®èº«âäºç«¯ä¹ä¸âãå ±7é´é¤é¥®è¥ä¸ç¹ï¼å æ¬ä¸é´ç±³å ¶æä¸æä¸é¤å åä¸é´ç±³å ¶ææåå ¥éé¤å ï¼æ¯åä¸ä½éªç¾é ä½³è´ãå®ç¾æå¡å社交æ°å´çæ¶å°èç¹ã å·¥ä½èè´£ï¼ ç»ç¹å½çåå°å ¨æ¶æ®µè¿è¥ï¼ä¿è¯å¥¢åæ åæå¡å ¨ç¨è½å°ï¼ç®¡æ§å¨å²å工仪容仪æãæå¡è¯æ¯ä¸æ¥å¾ ç»èã å ¨æå¤ç宾客ææè¯æ±ãæè¯ä¸ç¹æ®éæ±ï¼ä»¥é«ç«¯ç¤¼éæ å妥åå®æ宾客ï¼å¿«é解å³å ¥ä½ãæ¿åãåªé³ã设æ½çåç±»é®é¢ï¼ç»´æ¤ä½å®¢å°äº«ä½éªã ææ§å®¢æ¿å ¥ä½ãéæ¿ãå级ã礼éèµ éãVIP æ¥å¾ å ¨æµç¨ï¼å¯¹æ¥è´µå®¾è¡ç¨å®æï¼è½å®ä¸å±æ¬¢è¿ç¤¼éãéªåçæ¿çé«å¥¢å®å¶æ¥å¾ æå¡ã çç£åå è´¦å¡ãæ¼éãæè´¦ãæ项æ¶è´¹åæ®åè§æä½ï¼æ ¸å¯¹å½çè¥æ¶ãæ¿ææ°æ®ï¼ç®¡æ§ç°éä¸å·å¡è´¦å¡ï¼æç»è´¢å¡å·®éã å·¡æ¥é åºå ¬åºå¤§å ãçµæ¢¯ãä¼æ¯åºãåå°åºåç¯å¢ãç¯å é¦æ°ãéåé设ï¼ç¡®ä¿ç©ºé´æ´æ´é è´ï¼ç¬¦å奢åé åºè§è§ä¸æ°å´æ åã å好å½çå·¥ä½è®°å½ã宾客å好档æ¡æ´æ°ã交æ¥çäºé¡¹äº¤æ¥ï¼æ¯æ¥æ±æ»å®¾å®¢åé¦ä¸è¿è¥é®é¢ï¼åä¸çº§åå ç»çæ±æ¥å½çæ´ä½æ åµã å·¥ä½è¦æ±ï¼ è³å°1å¹´å½é åçé åºçåå²ä½å·¥ä½ç»éªã è½åè¦èå³ï¼ä¸ºäººæ£ç´ï¼æ责任å¿ã å ·å¤åºè²çé¢å¯¼åãæåè½åä¸åçæè¯ã ææµå©çè±ææ²éè½åã å å ¥æä»¬ä½ è½å¤äº«æï¼ å»ºç«ä¸ä¸ªé¿æçãå ¨çæ§çèä¸åå±æºä¼ã ä¼ç§çè¡ä¸å¹è®ã å è´¹å ¥ä½åå£é åºï¼é¤é¥®ææ£ä¼å¾ ã 红å©å享åä¼åçå·¥èµã 年度å工派对/社交åä½è²æ´»å¨ã We are looking for Front Office Assistant Manager who is passionate about work and loves the position they take on. Join our team Four Seasons Hotel Guangzhou occupies the top 30 floors of the main tower of Guangzhou International Finance Center, standing by the scenic Pearl River. The hotel features 344 luxurious guest rooms and suites. Through the full-panoramic floor-to-ceiling windows in each room, guests can enjoy a sweeping view of the city skyline, feeling as if they are "above the clouds". It has 7 F&B outlets in total, including one Michelin One-Star Chinese restaurant and one Michelin-recommended restaurant. It is a stylish gathering spot in the city for exquisite food and wine, perfect service, and a vibrant social atmosphere. Responsibilities Oversee full-shift front desk daily operations, ensure consistent delivery of luxury service standards, and supervise staff grooming, service dialogue and guest handling details during shifts. Take full ownership of all guest requests, complaints and special requirements. Comfort guests with premium hospitality standards, promptly resolve issues concerning check-in, room category, noise, facilities and more to safeguard an exclusive guest experience. Manage the entire workflow of check-in, check-out, room upgrade, amenity provision and VIP reception. Coordinate VIP schedules and deliver bespoke luxury services including exclusive welcome amenities and room tours. Supervise compliant handling of front office accounts, deposits, city ledgers and miscellaneous consumption vouchers. Reconcile shift revenue and room status data, monitor cash and card transactions to eliminate financial discrepancies. Conduct regular inspections of public areas including lobby, elevators, lounges and front desk; monitor lighting, fragrance and displays to maintain a neat, elegant ambiance aligned with luxury hotel aesthetic standards. Complete shift logs, update guest preference profiles and conduct thorough handover briefings. Compile daily guest feedback and operational issues, and submit a full shift report to the Front Office Manager. Preferred Qualifications and Skills At least 1 year of work experience in an international brand hotel. Hardworking, upright and responsible. With excellent leadership, resilience and strong brand awareness. Have fluent English communication skills. Join us and you can enjoy Long-term, global career development opportunities. Top-tier industry training. Free stays at Four Seasons Hotels and discounts on F&B. Profit sharing and competitive salary. Annual employee parties, social events, and sports activities. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Look up and you'll find us, an avant-garde hotel on the top 30 floors of the Guangzhou International Finance Centre building, high above the Pearl River. Inside, youâll discover an architectural masterpiece including a sky-lit atrium, seven stylish restaurants and lounges including Michelin-starred Yu Yue Heen, and a cloud-level infinity pool. Guangzhou is a famous culture city and a splendid tourism city with a history of more than 2,200 years and a homeland of overseas Chinese as well.It enjoys the name of "Flower City" as the superb geographic and climatic conditions in the South contributed to the natural beauty here. Apart from being the starting point of the "Maritime Silk Road", Guangzhou is the key city in the Guangdong-Hong Kong-Macao Greater Bay Area.It plays an significant role in the opening and reform of China, making great contribution to the economic and cultural exchange and friendly contacts between China and the rest of the world and demonstrating everlasting prosperity. Here, you will discover more other than fun! æ们å¨å¯»æ¾åå é¨å¯ç»çï¼éè¦ä½ 对工ä½å ·æçæ ï¼çç±ä½ æä»äºçèä½ã å å ¥æä»¬ï¼ å¹¿å·åå£é åºä½äºå¹¿å·å½é éèä¸å¿ä¸»å¡æ¥¼é¡¶é¨30å±ï¼çç«äºé£å ææçç æ±æ²³çãé åºè®¾æ344é´å¥¢å客æ¿åå¥æ¿ï¼éè¿æ¿é´çå ¨æ¯è½å°çªå¹ï¼å¯çºµè§åå¸å¤©é 线çææé£å ï¼ä»¿è¥ç½®èº«âäºç«¯ä¹ä¸âãå ±7é´é¤é¥®è¥ä¸ç¹ï¼å æ¬ä¸é´ç±³å ¶æä¸æä¸é¤å åä¸é´ç±³å ¶ææåå ¥éé¤å ï¼æ¯åä¸ä½éªç¾é ä½³è´ãå®ç¾æå¡å社交æ°å´çæ¶å°èç¹ã å·¥ä½èè´£ï¼ ç»ç¹å½çåå°å ¨æ¶æ®µè¿è¥ï¼ä¿è¯å¥¢åæ åæå¡å ¨ç¨è½å°ï¼ç®¡æ§å¨å²å工仪容仪æãæå¡è¯æ¯ä¸æ¥å¾ ç»èã å ¨æå¤ç宾客ææè¯æ±ãæè¯ä¸ç¹æ®éæ±ï¼ä»¥é«ç«¯ç¤¼éæ å妥åå®æ宾客ï¼å¿«é解å³å ¥ä½ãæ¿åãåªé³ã设æ½çåç±»é®é¢ï¼ç»´æ¤ä½å®¢å°äº«ä½éªã ææ§å®¢æ¿å ¥ä½ãéæ¿ãå级ã礼éèµ éãVIP æ¥å¾ å ¨æµç¨ï¼å¯¹æ¥è´µå®¾è¡ç¨å®æï¼è½å®ä¸å±æ¬¢è¿ç¤¼éãéªåçæ¿çé«å¥¢å®å¶æ¥å¾ æå¡ã çç£åå è´¦å¡ãæ¼éãæè´¦ãæ项æ¶è´¹åæ®åè§æä½ï¼æ ¸å¯¹å½çè¥æ¶ãæ¿ææ°æ®ï¼ç®¡æ§ç°éä¸å·å¡è´¦å¡ï¼æç»è´¢å¡å·®éã å·¡æ¥é åºå ¬åºå¤§å ãçµæ¢¯ãä¼æ¯åºãåå°åºåç¯å¢ãç¯å é¦æ°ãéåé设ï¼ç¡®ä¿ç©ºé´æ´æ´é è´ï¼ç¬¦å奢åé åºè§è§ä¸æ°å´æ åã å好å½çå·¥ä½è®°å½ã宾客å好档æ¡æ´æ°ã交æ¥çäºé¡¹äº¤æ¥ï¼æ¯æ¥æ±æ»å®¾å®¢åé¦ä¸è¿è¥é®é¢ï¼åä¸çº§åå ç»çæ±æ¥å½çæ´ä½æ åµã å·¥ä½è¦æ±ï¼ è³å°1å¹´å½é åçé åºçåå²ä½å·¥ä½ç»éªã è½åè¦èå³ï¼ä¸ºäººæ£ç´ï¼æ责任å¿ã å ·å¤åºè²çé¢å¯¼åãæåè½åä¸åçæè¯ã ææµå©çè±ææ²éè½åã å å ¥æä»¬ä½ è½å¤äº«æï¼ å»ºç«ä¸ä¸ªé¿æçãå ¨çæ§çèä¸åå±æºä¼ã ä¼ç§çè¡ä¸å¹è®ã å è´¹å ¥ä½åå£é åºï¼é¤é¥®ææ£ä¼å¾ ã 红å©å享åä¼åçå·¥èµã 年度å工派对/社交åä½è²æ´»å¨ã We are looking for Front Office Assistant Manager who is passionate about work and loves the position they take on. Join our team Four Seasons Hotel Guangzhou occupies the top 30 floors of the main tower of Guangzhou International Finance Center, standing by the scenic Pearl River. The hotel features 344 luxurious guest rooms and suites. Through the full-panoramic floor-to-ceiling windows in each room, guests can enjoy a sweeping view of the city skyline, feeling as if they are "above the clouds". It has 7 F&B outlets in total, including one Michelin One-Star Chinese restaurant and one Michelin-recommended restaurant. It is a stylish gathering spot in the city for exquisite food and wine, perfect service, and a vibrant social atmosphere. Responsibilities Oversee full-shift front desk daily operations, ensure consistent delivery of luxury service standards, and supervise staff grooming, service dialogue and guest handling details during shifts. Take full ownership of all guest requests, complaints and special requirements. Comfort guests with premium hospitality standards, promptly resolve issues concerning check-in, room category, noise, facilities and more to safeguard an exclusive guest experience. Manage the entire workflow of check-in, check-out, room upgrade, amenity provision and VIP reception. Coordinate VIP schedules and deliver bespoke luxury services including exclusive welcome amenities and room tours. Supervise compliant handling of front office accounts, deposits, city ledgers and miscellaneous consumption vouchers. Reconcile shift revenue and room status data, monitor cash and card transactions to eliminate financial discrepancies. Conduct regular inspections of public areas including lobby, elevators, lounges and front desk; monitor lighting, fragrance and displays to maintain a neat, elegant ambiance aligned with luxury hotel aesthetic standards. Complete shift logs, update guest preference profiles and conduct thorough handover briefings. Compile daily guest feedback and operational issues, and submit a full shift report to the Front Office Manager. Preferred Qualifications and Skills At least 1 year of work experience in an international brand hotel. Hardworking, upright and responsible. With excellent leadership, resilience and strong brand awareness. Have fluent English communication skills. Join us and you can enjoy Long-term, global career development opportunities. Top-tier industry training. Free stays at Four Seasons Hotels and discounts on F&B. Profit sharing and competitive salary. Annual employee parties, social events, and sports activities. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
Eligibility and qualification requirements are listed in the official Workday posting.
How to Apply:
Apply online through the official Four Seasons Workday page.
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