Job Overview
Role: Dispatch Associate. Category: Augment Segment. Location: Invercasa Centro Financiero Invecasa, Torre 3, piso 1 Managua, NI. Employment Type: Full Time. Date Posted: 2026-06-09. Application Deadline: 2027-06-09.
Overview
This is Work On Site in IBEX Nicaragua (Invercasa).
As a Dispatcher, you are the nerve center of our operation.
Your mission is simple:
Get the right technician to the right customer at the right time—every single day.
Responsibilities
- Coordinate communication between technicians, customers, and leadership
- Strategically manage the dispatch board to maximize efficiency and customer
satisfaction
- Anticipate challenges before they happen and adjust plans accordingly
- Use your knowledge of Northern Virginia to create smart routing decisions
- Balance customer expectations, technician strengths, and company goals
- Think 2-3 moves ahead, just like a chess player
- Keep work orders, schedules, and invoicing flowing smoothly through our technology
platforms
- Bring energy, professionalism, and positivity to Mission Control every day
Qualifications
Have 2+ years of dispatching experience (HVAC, Plumbing, Electrical, or Home Services
preferred)
- Know Northern Virginia like the back of your hand
- Stay calm when things get busy
- Love solving problems and making quick decisions
- Communicate clearly and confidently
- Naturally think ahead instead of reacting behind
- Believe teamwork wins championships
- Embody Curiosity, Ambition, Responsibility, and Empathy
Key Responsibilities
- Coordinate communication between technicians, customers, and leadership
- Strategically manage the dispatch board to maximize efficiency and customer
satisfaction
- Anticipate challenges before they happen and adjust plans accordingly
- Use your knowledge of Northern Virginia to create smart routing decisions
- Balance customer expectations, technician strengths, and company goals
- Think 2-3 moves ahead, just like a chess player
- Keep work orders, schedules, and invoicing flowing smoothly through our technology
platforms
- Bring energy, professionalism, and positivity to Mission Control every day
Eligibility / Qualification Required:
Have 2+ years of dispatching experience (HVAC, Plumbing, Electrical, or Home Services
preferred)
- Know Northern Virginia like the back of your hand
- Stay calm when things get busy
- Love solving problems and making quick decisions
- Communicate clearly and confidently
- Naturally think ahead instead of reacting behind
- Believe teamwork wins championships
- Embody Curiosity, Ambition, Responsibility, and Empathy
How to Apply:
Apply online using the official IBEX application link below.
Apply Now