SATIC Business Process Engineer

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. This exciting opportunity is within PwC’s South Africa Technology & Innovation Centre (SATIC). As a Business Process Analyst at the Manager level within SATIC, you will be a key driver of operational effectiveness and strategic alignment across the organisation. This role requires expert analysis, design, and optimisation of business processes that support SATIC’s transformation agenda. You will lead the assessment and refinement of complex processes to ensure they enable seamless execution aligned with SATIC’s broader business goals. Specifically, as a Business Process Analyst, Manager, you will play a crucial role in analysing, documenting, designing, and improving internal SATIC organisational processes across a range of projects. You will partner closely with teams, line managers, and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of internal SATIC operations and change initiatives within the organisation. This position is ideal for professionals seeking PwC careers in business process optimization, contributing to strategic business outcomes and digital transformation initiatives leveraging AI in business and automation.

Eligibility / Qualification Required:

Qualifications / Certifications Required:

• Bachelor’s degree in Business Administration, Organizational Development, or a related field.
• Proven ability to map “as is” and “to be” business processes
• Proven track record in automation, AI, data, and reporting

Experience and Competencies Required:

• Bachelor’s degree in Business Administration, Organizational Development, or a related field.
• Minimum 7 - 10 years’ experience in business process analysis
• Strong ability to understand and document complex business processes and translate them into clear, actionable outputs.
• Experience working on multiple concurrent projects, managing competing priorities effectively.
• Familiarity with business process modelling tools (e.g., Visio, Lucid Chart) and techniques.
• Solid understanding of HR operations, policies, or job evaluation systems is desirable but not mandatory.
• Proficient communication skills, with experience facilitating workshops and engaging stakeholders at all levels.

Responsibilities of Role:

Key Responsibilities Business Process Analysis:

• Review, map, and analyse existing business-related organisational processes to identify inefficiencies and improvement opportunities.
• Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g., flowcharts, swim-lanes) to document “as is” and “to be” process states clearly.
• Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input.
• Usage of automation, AI, data, and reporting

Project Support & Scope Definition:

• Collaborate with project managers and Business Unit leads to define and document project scopes, objectives, and deliverables across multiple internal SATIC initiatives.
• Assist in breaking down complex change activities into manageable workstreams and process changes.
• Support prioritisation and alignment of projects with business strategy and organisational goals.

Requirements Gathering & Documentation:

• Capture detailed business requirements, system interactions, and policy needs related to various business processes.
• Develop clear and structured documentation (e.g., business requirement documents, process guidelines, user manuals).
• Ensure traceability between business needs, process changes, and technology or policy implementations.

Stakeholder Engagement & Communication:

• Act as a liaison between business, IT, line managers, and external vendors to facilitate communication and coordinate activities.
• Present process findings, change impacts, and project progress to diverse audiences at various levels.
• Assist in change management activities by preparing communication collateral and training materials.

Continuous Improvement:

• Promote a culture of process discipline by recommending best practices and monitoring implementation of changes.
• Analyse post-implementation outcomes to validate effectiveness and identify further enhancements.

Desirable Skill Sets Include:

• Excellent communication, interpersonal, collaboration and conflict resolution skills
• Analytical mindset
• Project management and strategic planning capabilities
• Ability to influence stakeholders and drive change
• Agile, resilient, and innovative approach to problem-solving
• Leadership and Influence
• Strong written English skills
• Problem Solving and Decision Making
• Adaptability and Resilience
• Strong Organisational and Planning Skills

Role Related Attributes:

• Strategic Thinking: Ability to translate business objectives into actionable initiatives that support the SATIC’s goals.
• Leadership: Capable of leading projects/programs and driving change management, fostering a high-performance culture, and supporting organisational development.
• Effective Communicator: Facilitates clear dialogue and engages stakeholders across all levels.
• Results-Oriented: Delivers measurable results with a focus on quality and efficiency.
• Problem Solver: Diagnoses complex problems and implements sustainable solutions.
• Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities.
• Collaborative Team Player: Fosters an inclusive and cooperative work environment.
• Organised and Detail-Oriented: Manages time and resources efficiently, ensuring accuracy.
• Ethical and Compliant: Upholds integrity and ensures compliance with policies and regulations.

Other Requirements:

• Travel Requirements: Up to 20%
• Available for Work Visa Sponsorship? No

General Conditions:

General conditions and instructions regarding application process (e.g., TA/DA, HEC recognition, original documents) are not specified in this job description.

How to Apply:

Application submission details are not explicitly provided in the job description. Please refer to the original job posting source for application instructions.
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